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Established in 1995, the North Carolina Benchmarking Project allows municipalities to compare their service and performance trends with other participating units. Benchmarking 2.0, launched in 2022, streamlines data collection and offers opportunities for robust analysis, peer conversations, and best-practice development.

Current Partners

Apex, Chapel Hill, Charlotte, Concord, Goldsboro, Greensboro, Hickory, Raleigh, Wilson, Winston-Salem


Asphalt Maintenance and Repair, Building Inspection, Central Human Resources, Core Parks and Recreation, Emergency Communications, Fire Service, Fleet Maintenance, Police Service, Solid Waste Management, Wastewater Service, Water Service

What’s New?

Legacy Benchmarking ProjectBenchmarking 2.0
PurposeCost and BudgetingPerformance and Budgeting
FocusEfficiencyService Delivery
MetricsActivities and CostOutcomes and Personnel
Data CollectionExcel Profile FormsOnline Data Collection Tool
Analysis and ReportingPrinted ReportsFlexible Dashboard
Data Used ForAnalysisConversations
Developmental InteractionsFewIntense
Best Practice DevelopmentSporadicRegular

Data Collection

Each year, partnering municipalities send us performance data for the respective services through the Benchmarking 2.0 Data Collection Tool. Each service for each municipality and year requires its own submission. The School of Government receives all data by October.

The Dashboard

The beta version of the dashboard is now available:

Performance Strategy Sessions

In November, the School brings service department officials from all participating municipalities together (one service at a time) to discuss data trends, strategies, challenges, and best practices. Each half-day session is limited to a single service. In these sessions, we analyze the data, identify and address current challenges, and share best practices and innovations. These sessions help participating departments to:

  • Develop solutions and best practices for dealing with wicked problems
  • Improve performance through the evidence-informed decision making
  • Celebrate and communicate success to stakeholders
  • Gain a better understanding of their own organizational performance
  • Engage in peer-to-peer learning and networking

Benchmarking 2.0 Reports

In February-March of 2023, the School of Government will publish reports, case studies, and blogs based on the discussion during the performance strategy sessions. These publications will include data analyses, internal and external challenges to organizational performance, and best practices and innovations adopted by service departments to mitigate those challenges.

The Benchmarking 2.0 Team

Obed Pasha headshot
Obed Pasha
Project Director
Associate Professor of Public Management
Dania Khan Headshot
Dania Khan
Project Coordinator
Caitlin Lancaster Headshot
Caitlin Lancaster
Project Assistant (Municipalities)
Melissa Cordell Headshot
Melissa Cordell
Senior Graduate Assistant
Reilly Stahl Headshot
Reilly Stahl
Senior Graduate Assistant
Keegan Huynh Headshot
Keegan Huynh
Project Assistant (Counties)
Jenna Kubiak Headshot
Jenna Kubiak
Graduate Assistant
Layne Cole Headshot
Layne Cole
Graduate Assistant
Jordan Haber Headshot
Jordan Haber
Graduate Assistant