Emergency Communications

On November 16, 2022, emergency communications officials from the Benchmarking 2.0 partner departments met at the School of Government to discuss the challenges they face and the solutions they have adopted to mitigate them. Three featured innovations from the Benchmarking 2.0 Innovation Series are available to view below.

Guilford Metro’s 911 Technology | Emergency Communications | Benchmarking 2.0 Interview Series
In this episode of the Benchmarking 2.0’s Interview Series, we speak with Christine Moore, the Operations Manager for Guilford Metro 911, from Greensboro, North Carolina. We discuss Guilford Metro 911’s use of emergency communication technology to streamline emergency service responsiveness.

Concord’s First Arriving Dashboards | Emergency Communications | Benchmarking 2.0 Interview Series
In this episode of the Benchmarking 2.0’s Interview Series, we speak with Bethany Ledwell, the communications director and Matt Lowery, the communications center manager of Concord, North Carolina. We discuss Concord’s first arriving dashboard to improve data collection information for emergency communications.

Raleigh’s Apprenticeship Program For Veterans | Emergency Communications | Benchmarking 2.0 Interview Series
In this episode of the Benchmarking 2.0’s Interview Series, we speak with Dominick Nutter, the Emergency Communications Center Director of Raleigh, North Carolina. We discuss Raleigh’s innovation of creating an apprenticeship program for veterans to improve recruitment and retention.